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Stream Open

Refund Policy

Effective Date: April 30, 2024

1. General Policy

  • All purchases of Stream Open licenses are final and non-refundable. By completing your purchase, you acknowledge and agree that no refunds will be provided, except as explicitly outlined in this policy.

2. Limited Circumstances for Refunds

  • Refunds will only be considered in the following exceptional cases:
    • Defective Software: If the Software is found to be materially defective and cannot be reasonably used for its intended purpose, you must notify us within 7 days of purchase. We will have up to 30 days to attempt to correct the defect. If we are unable to resolve the issue within this time frame, we may, at our discretion, offer a refund or replacement. Please note that a refund will only be considered if you provide detailed information about the defect, including screenshots, error messages, and a description of the steps taken to reproduce the issue.
    • Duplicate Purchases If you mistakenly purchase multiple licenses, you may request a refund for the duplicate transaction within 14 days of the purchase date, provided the additional licenses have not been activated.

3. Conditions for Refund Requests

  • Provide a detailed description of the issue, including screenshots or error messages, if applicable.
  • Submit your refund request to support@stream-open.com within the specified time frame.

4. No Refunds for the Following

  • Refunds will not be granted for:
    • Change of Mind: We do not offer refunds if you change your mind after purchase.
    • User Error: Incorrect installation, misuse of the Software, or failure to follow the Software instructions.
    • Compatibility Issues: Incompatibility with your device or third-party software, as outlined in our Terms of Use.
    • Lack of Feature: Requests based on the Software lacking specific features that were not explicitly promised at the time of purchase.
    • External Factors: Issues arising from changes in Chaturbate’s platform or other external services that may affect the Software’s functionality.

5. Chargebacks

  • Initiating a chargeback through your bank or credit card provider will result in the immediate termination of your license and account. We reserve the right to contest chargebacks and provide evidence of your agreement to this Refund Policy.

6. Modifications to this Policy

  • We reserve the right to modify or update this Refund Policy at any time. Changes will be posted on our website, and it is your responsibility to review the policy periodically.