Privacy Policy
Effective Date: April 30, 2024
Welcome to Stream Open ("we," "our," or "us"). This Privacy Policy explains how we collect, use, and protect personal information collected through our software and website ("Service"). By using our Service, you agree to the practices described in this policy. Please review it regularly, as we reserve the right to update it from time to time.
1. Information We Collect
1.1 Personal Information
We collect personal data that you voluntarily provide, such as your email address, when subscribing to our newsletter or contacting support.
1.2 Machine Identification Data:
To enforce limited usage and prevent unauthorized access, we register machine IDs associated with your device. This data ensures compliance with our terms of service and allows us to monitor usage limits. We retain machine IDs for the duration of your use of the Service to monitor limits and prevent unauthorized access.
1.3 Encrypted Passwords:
We store user passwords in encrypted form. Only the user knows their password; we cannot access or decrypt it. If you lose your password, a reset process will be required, as we do not store any readable versions of it. The Licensor is not responsible for any issues caused by a delay in resetting lost passwords.
1.4 Usage Data:
We collect non-personal data regarding your interaction with our software, such as IP address, device type, operating system, and session duration, to improve functionality and user experience.
1.5 Cookies and Tracking Technologies:
Our Service may use cookies to store user preferences and gather data about how users interact with our site or software. Cookies can be disabled via browser settings, though some features may become unavailable.
2. Use of Collected Data
- To improve and personalize the Service for better user experience.
- To monitor compliance with licensing and enforce usage limits through machine ID tracking.
- To provide technical support and respond to inquiries.
- To send newsletters and product updates (only with your explicit consent).
- To analyze usage patterns and improve software performance.
3. Sharing and Disclosure of Information
3.1 Third-Party Services:
We do not sell personal information to third parties. However, we may share limited data with service providers that assist us with analytics, hosting, or fraud prevention.
3.2 Legal Requirements:
We may disclose personal data if required by law or to protect the rights, safety, or property of users, the public, or our company.
4. Data Security
We implement industry-standard security measures to protect your personal data from unauthorized access, loss, or misuse. Stored passwords are encrypted and cannot be decrypted by us. However, no system is completely secure, and we encourage users to report any suspicious activities.
5. Data Retention
- Machine ID and usage data are stored for the duration of your use of the Service and are deleted upon termination of your account or as required by law.
- Personal data such as emails or support queries are retained as long as needed to fulfill the purposes outlined in this policy.
- Encrypted passwords are stored until you reset or delete your account.
6. Your Rights
6.1 Access and Correction:
You can request a copy of your data or correct any inaccuracies by contacting us.
6.2 Data Deletion:
You may request the deletion of your data at any time, subject to our legal obligations. Please note that data deletion will result in the permanent deletion of your account and loss of associated licenses, access rights, and machine authorizations. If you wish to use the Service again after deletion, a new license purchase will be required.
Objection and Restriction:
You can object to or restrict certain processing activities by contacting us.
7. Cookies and Tracking Options
Users can manage their cookie preferences and opt-out of tracking technologies through their browser settings.
8. International Users
If you access our Service from outside our operating country, your data may be transferred to servers located in a different country. By using the Service, you consent to such transfers.
9. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at:
Email: support@stream-open.com
Website: stream-open.com
10. Changes to This Policy
We may update this Privacy Policy to reflect changes in our data practices, security measures, or legal requirements. If a software update introduces new data collection practices or third-party services, we will revise this policy accordingly and provide notice on this page.
All updates will include a revised effective date. We encourage users to review this policy regularly to stay informed about how we handle personal data.